Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopinbasket.com. We will provide the return address and instructions. 

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopinbasket.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain items cannot be returned, including:

  • Used or damaged items not due to our error
  • Products without original packaging or accessories
  • Items returned without prior approval

We only accept returns for items that are defective, damaged, or incorrect upon delivery.

Please contact us before returning any item so we can provide proper instructions.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved or not.

If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@shopinbasket.com